Notice & FAQ

(8) What should users be careful about? (Prohibited items): Your package may be discarded or returned due to the inclusion of prohibited items. This may result in additional fees such as return shipping costs, split service fees for repackaging and reshipping. We are not responsible for any delays or costs incurred or incurred due to the inclusion of restricted or prohibited items. However, we will notify you if we identify restricted and/or potentially prohibited items. These include, but are not limited to: Art, antiques, and precious stones and metals Money, coins, debit cards, and credit cards, SIM cards, securities, and valuable documents such as passports Products that can spoil Breakable products Food products Plants Dangerous goods (chemicals, paint, batteries, perfume, etc.). *Under certain conditions, some dangerous goods may be shipped in limited quantities. Certain food items may be restricted depending on the destination. These prohibited items may be disposed of at the local customs office, and disposal fees may be charged in the process. Recipients are advised to consult with their local customs office before receiving the parcel.

(7) When you want to purchase with your ID.: After creating an order list with your ID, please provide the ID and password of the corresponding site and the total order amount in the Memo of the order form.

(6) I want to know the definition of each order status.: Pending review – Waiting for order processing Product invoice issued – The administrator enters the price and sends an invoice to the user Awaiting purchase – Waiting for the user to transfer the purchase cost Awaiting arrival – Waiting for domestic courier Partially received – Partially received the order Awaiting shipping request – Waiting for the user's shipping intention Preparing shipping – Indicates that the administrator has acknowledged the user's shipping request Shipping invoice issued – Waiting for the user to transfer the shipping cost after packing the international parcel Partially shipped – Only part of the international parcel is sent (If there are many orders, some will be sent first) Pending shipment - Waiting after applying for international parcel Shipped - International parcel shipment Attention required - Special measures for emergencies such as sold out Cancelled - Permanent cancellation

(5) Can I choose an overseas courier?: You can choose a courier considering the shipping cost, but the overseas courier may change depending on the circumstances of the delivery company. There is no additional charge for changing the overseas courier due to the circumstances of the delivery company.

(4) How are service fees determined?: Online orders are charged per 1 Package (the total of items purchased in one payment) and must be purchased through our Warehouse. If you wish to purchase at a different address, please contact http://pf.kakao.com/_jpxexkG. Offline orders are charged based on the time it takes to purchase. Check the service fee in advance through http://pf.kakao.com/_jpxexkG.

(3) I wonder what service each order function is related to.: (1) Buy Order: This is an order to request Pickup Korea to purchase items to be sent to the Korean Warehouse. Both online and offline purchases are possible, and for offline purchases, please inquire in advance at http://pf.kakao.com/_jpxexkG. (2) Package Forward Order (PF Order): This is an order used when the user directly purchases items to be sent to the Korean Warehouse. To confirm that the items have arrived safely, please provide the information on the items purchased through the PF Order. (3) Shipping Request: This is an order requesting delivery of items that have arrived at the Korean Warehouse. You can save on shipping costs by consolidating all the contents of the package you selected into one box. The consolidation and repackaging process takes 2-3 business days, and delivery will be made after you pay all shipping costs and other service costs.

(2) What should I do if an error occurs while using the website or I don't know how to use it?: If an error occurs while using the website or if you have any questions, please contact Sendingforyou@yahoo.com or the Kakao Talk channel, http://pf.kakao.com/_jpxexkG.

(1) How do I find out my Korean address?: After log in, click an Account to check the address to use.